Nadias Hotel Cenang Langkawi (KV0013161-H) is committed to protecting your privacy and personal information such as your name, contact number, email address, and other data that are considered private and confidential. We collect only the information necessary to provide our services and only with your consent. We do not share your personal data with any third party or individual outside our organization without your approval.
At our hotel, we take privacy seriously and are committed to maintaining your trust by upholding high standards of data protection. This Privacy Notice is in line with the Personal Data Protection Act 2010 (PDPA) and explains the types of personal data we collect, how it is used, stored, and shared under limited circumstances, as well as how you can contact us with any inquiries or requests regarding your personal data.
“Personal data” refers to information that identifies you personally, such as your name, address, email, contact number, NRIC/passport details, and other information related to your stay or preferences. This includes data provided to us during hotel transactions, reservations, or when using our services such as Nadias Café or Sunset Lounge.
We may collect your personal information through various channels, including:
When booking a room or using our services, we require your details such as your name, contact information, NRIC or passport number, payment information, and preferences (room type, bed size, special requests, etc.) to process your reservation efficiently.
If the reservation or package involves third-party services (e.g., tours, transport, or partner promotions), certain personal data will be shared only to the extent necessary to fulfill the service.
You may receive special offers or promotions from the hotel. If you prefer not to receive such updates, you may unsubscribe anytime by emailing us at dpo@nadiashotel.com with the subject “Unsubscribe”.
We collect and use your data for purposes including:
We disclose your data only under limited and necessary circumstances, such as:
All third parties engaged are bound by confidentiality and PDPA compliance obligations.
We may appoint professional third-party data processors to store or process personal data on our behalf (e.g., booking engine or marketing platform providers). These parties are also required to safeguard your personal information in compliance with the PDPA.
If you provide sensitive personal data (such as health conditions or religious affiliation), it will only be processed with your explicit consent and used strictly for the service you requested.
We employ strict physical, technical, and organizational measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. Access to personal data is restricted to authorized personnel only.
Your personal data will be retained only as long as necessary for the purposes for which it was collected or as required by law. Once the data is no longer required, it will be securely destroyed or permanently deleted.
You may request access to, correction of, or withdrawal of consent for the use of your personal data at any time by contacting us. Please note that certain requests may be subject to verification and processing fees as permitted under the PDPA.
Data Protection Officer
Nadias Hotel Cenang Langkawi
Lot 977, Pantai Cenang,
07000 Langkawi, Kedah, Malaysia
Tel: +604-955 1401
Email: dpo@nadiashotel.com
Website: www.nadiashotel.com
This Privacy Notice may be updated from time to time to reflect changes in our policies or legal requirements. Any updates will be posted on our official website, and the latest version shall supersede previous ones.
This Privacy Notice is available in both English and Bahasa Malaysia. In the event of any inconsistency, the English version shall prevail.
Last updated: 20 October 2025
Nadias Hotel Cenang Langkawi (KV0013161-H) komited untuk melindungi privasi dan maklumat peribadi anda seperti nama, nombor telefon, alamat emel, dan maklumat lain yang dianggap sebagai sulit. Kami hanya mengumpul maklumat yang diperlukan bagi tujuan penyediaan perkhidmatan kami dan hanya dengan kebenaran anda. Kami tidak akan berkongsi sebarang maklumat peribadi anda dengan mana-mana pihak ketiga tanpa persetujuan anda.
Di Nadias Hotel, kami amat menitikberatkan privasi dan berusaha mengekalkan kepercayaan anda dengan mengamalkan piawaian tinggi dalam perlindungan data peribadi. Notis ini selaras dengan keperluan Akta Perlindungan Data Peribadi 2010 (PDPA) dan menerangkan jenis data peribadi yang kami kumpulkan, cara data digunakan, disimpan, serta dikongsi dalam keadaan tertentu. Ia juga menerangkan cara anda boleh menghubungi kami sekiranya mempunyai sebarang pertanyaan atau permintaan berkaitan data peribadi anda.
“Data peribadi” merujuk kepada maklumat yang boleh mengenal pasti anda secara individu seperti nama, alamat, emel, nombor telefon, nombor kad pengenalan/pasport, serta maklumat lain yang diberikan semasa anda berurusan dengan kami. Ini termasuk maklumat berkaitan tempahan bilik, keutamaan penginapan, atau penggunaan kemudahan seperti Nadias Café dan Sunset Lounge.
Kami boleh mengumpul data peribadi anda melalui beberapa kaedah berikut:
Apabila anda membuat tempahan atau menggunakan perkhidmatan kami, kami mungkin memerlukan maklumat seperti nama, alamat, nombor telefon, emel, nombor kad pengenalan atau pasport, butiran pembayaran, dan keutamaan bilik. Maklumat ini digunakan bagi tujuan pengesahan identiti dan pemprosesan tempahan anda dengan lebih efisien.
Jika tempahan anda melibatkan pakej atau perkhidmatan pihak ketiga seperti pengangkutan atau promosi bersama, maklumat anda akan dikongsi hanya setakat yang diperlukan bagi tujuan penyediaan perkhidmatan tersebut.
Sekiranya anda tidak ingin menerima sebarang promosi atau tawaran khas daripada pihak hotel, anda boleh menghentikan langganan dengan menghantar emel kepada kami di dpo@nadiashotel.com dengan tajuk “Unsubscribe”.
Kami mengumpul dan menggunakan data peribadi anda bagi tujuan berikut:
Data peribadi anda hanya akan didedahkan dalam keadaan tertentu seperti berikut:
Semua pihak ketiga yang terlibat adalah tertakluk kepada syarat kerahsiaan dan pematuhan PDPA.
Kami mungkin melantik pemproses data profesional pihak ketiga untuk menyimpan atau memproses data bagi pihak kami (contohnya penyedia sistem tempahan atau platform pemasaran). Semua pihak ini diwajibkan mematuhi keperluan keselamatan dan perlindungan data yang ditetapkan oleh PDPA.
Sekiranya anda memberikan data peribadi sensitif seperti maklumat kesihatan atau kepercayaan agama, kami hanya akan memprosesnya dengan kebenaran jelas anda dan bagi tujuan penyampaian perkhidmatan yang diminta.
Kami mengambil langkah keselamatan fizikal, teknikal dan organisasi bagi melindungi data peribadi anda daripada kehilangan, penyalahgunaan, pencerobohan, atau pendedahan tanpa kebenaran. Akses kepada data peribadi hanya dibenarkan kepada kakitangan yang diberi kuasa.
Data peribadi anda akan disimpan hanya untuk tempoh yang diperlukan bagi memenuhi tujuan pengumpulan data atau sebagaimana yang dikehendaki oleh undang-undang. Setelah data tidak lagi diperlukan, ia akan dimusnahkan atau dipadam secara kekal.
Anda berhak untuk mengakses, mengemaskini, membetulkan, atau menarik balik persetujuan terhadap penggunaan data peribadi anda pada bila-bila masa dengan menghubungi kami.
Permintaan akses atau pembetulan akan diproses mengikut peruntukan di bawah Akta PDPA dan mungkin tertakluk kepada bayaran pemprosesan yang kecil.
Pegawai Perlindungan Data (Data Protection Officer)
Nadias Hotel Cenang Langkawi
Lot 977, Pantai Cenang,
07000 Langkawi, Kedah, Malaysia
Tel: +604-955 1401
Emel: dpo@nadiashotel.com
Laman Web: www.nadiashotel.com
Notis ini mungkin dikemas kini dari semasa ke semasa selaras dengan perubahan dasar atau keperluan undang-undang. Sebarang pindaan akan dipaparkan di laman web rasmi kami, dan versi terkini akan menggantikan versi sebelumnya.
Notis ini disediakan dalam Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat sebarang percanggahan antara kedua-dua versi, versi Bahasa Inggeris akan diguna pakai.
Tarikh kemaskini: 20 Oktober 2025
LOW PERIOD
Cancellation notice is required at least 3 days before the scheduled check in date, otherwise one night/packages reserved shall be charged to the guest.
PEAK PERIOD
Cancellation notice is required at least 7 days before the scheduled check in date, otherwise one night/packages reserved shall be charged to the guest.
LAST MINUTE BOOKING
Booking made within 3 days prior to check in date are non-refundable and non-transferrable. A one night/package charges for the total rooms/packages reserved shall be charged to the guest
NO SHOW
In the event of No Show, a full length of total rooms/packages reserved shall be charged to the guest
All children are welcome, All children under 12 years stay free of charge when using existing bedding, All older children or adults are charged MYR 40 per night per persons for extra mattress inclusive of breakfast, maximum capacity of extra mattress in a room is 1, Maximum occupancy is 2 adults plus 1 child (below 12 years) or 2 adults plus child (below 12 years)
Room Reservation for Peak Period are to be guaranteed with a valid Credit Card, or a on night's charges for the total room reserved to be deposited into the Hotel bank Account shall be advised during the Confirmation Stages.
Room Reservation for Non Peak Period are normally held until 6.00pm unless guaranteed by an accepted Credit Card, or if a one night's charges for the total; room/reserved, deposit is received and subject to discretion of the Resort