Privacy Policy

1.CANCELLATION POLICY

 

LOW PERIOD

Cancellation notice is required at least 3 days before the scheduled check in date, otherwise one night/packages reserved shall be charged to the guest.

 

PEAK PERIOD

Cancellation notice is required at least 7 days before the scheduled check in date, otherwise one night/packages reserved shall be charged to the guest.

 

LAST MINUTE BOOKING

Booking made within 3 days prior to check in date are non-refundable and non-transferrable. A one night/package charges for the total rooms/packages reserved shall be charged to the guest

 

NO SHOW

In the event of No Show, a full length of total rooms/packages reserved shall be charged to the guest

 

2.CHILDREN AND EXTRA MATTRESS POLICY

 

All children are welcome, All children under 12 years stay free of charge when using existing bedding, All older children or adults are charged MYR 40 per night per persons for extra mattress inclusive of breakfast, maximum capacity of extra mattress in a room is 1, Maximum occupancy is 2 adults plus 1 child (below 12 years) or 2 adults plus child (below 12 years)

 

2.DEPOSIT POLICY

 

Room Reservation for Peak Period are to be guaranteed with a valid Credit Card, or a on night's charges for the total room reserved to be deposited into the Hotel bank Account shall be advised during the Confirmation Stages.

Room Reservation for Non Peak Period are normally held until 6.00pm unless guaranteed by an accepted Credit Card, or if a one night's charges for the total; room/reserved, deposit is received and subject to discretion of the Resort